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The Administrator User Group brings together any Zendesk customer who wants to connect, learn, and share with other Zendesk customers. Groups are run by Zendesk customers, for Zendesk customers.
Whether you are a part-time, full-time, or no-time (aren't we all) Zendesk Administrator, this is the user group for you.
Want to know what a ZIS flow is? Is it normal to have 20 Zendesk tabs open in my browser? How do I manage tickets in bulk?
You are not alone, all of us have these questions and this group is about connecting with other Admins and helping each other solve real problems together.
Yes, but this one is fun, and you will learn something too! Our meetings will be virtual and we will keep them to an hour. Depending on the members, we can adjust the day and time to make sure we can have everyone attend! You can look forward to discussing all the topics that make Admins tick. We will try to cover as much material as time allows. At each meeting, we will post an agenda and are looking to include topics that include:
Anyone who is interested in learning, growing, and sharing their experience with being a Zendesk Administrator. We welcome Administrators at all levels and from across the globe.
So be sure to click, "Join Chapter", to receive the latest updates and be a part of this great user group!
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2025년 6월 24일
Zendesk Community Event
5 steps to provide email support: Step 4 - Build the customer experience
On June 24, 2025, at 11:00 AM (CDT), Zendesk will host the fourth episode of the series “5 steps to provide email support - Build the customer experience.” This session covers customizing email templates, how emails are sent from Zendesk, setting up email notifications, managing customer feedback, using a professional email address, and forwarding emails into Zendesk. A live Q&A to follow.
2025년 6월 30일
PM Roundtables
Relate Deep Dive on Platform
Join us on June 30 at 11:00 AM CDT to learn how you can accelerate AI and human agent workflows across systems with the Zendesk platform. Get an inside look at our new integration, analytics, and security tools, including the Action Builder, App Builder, real-time monitoring, and more.
2025년 7월 1일
Zendesk Community Event
5 steps to provide email support: Step 5 - Final steps to go live
On July 1st, 2025, at 11:00 AM (CST), the Zendesk team will host the final episode of our 5 steps to providing email support series, Step 5 - Final steps to go live. This session will cover essential actions for launching your email support, including publishing channels and workflows, activating email forwarding, importing users, and monitoring CSAT. At the end we will have time for Q&A.
2025년 7월 16일
User Group Event
Admin User Group Meetup - July 2025 -
Admin User Group Meetup - July 2025 -
User Group Event
Admin User Group Meetup - May 2025 - Lights, Camera, Action Builder! 🎬
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