Chicago User Group

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The Chicago User Group brings together any Zendesk customer who wants to connect, learn, and share with other Zendesk customers in the Chicagoland area.

The purpose of this group is to:

  • sharpen our skills
  • learn how to use Zendesk more effectively
  • strengthen our individual teams’ effectiveness
  • and expand our community within the global network of Zendesk users

Why join?

  • Learn about Zendesk best practices
  • Hear from product and industry experts
  • Meet other Zendesk customers who are working on similar projects

What will the events look like?

We will have a mix of both virtual and in-person events that will take place every (2 months? 3 months?) After a long time apart, we know that many people are missing real-life events and reasons to get out from behind our screens (and out of our pajamas), and nothing compares to good old-fashioned face-to-face connections. However given the continued uncertainty of the world and busy schedules, we will also offer virtual events so that anyone from the far suburbs to the Loop can attend, no matter your location.

Who can attend?

Anyone interested in learning more about improving the customer experience with Zendesk.


Looking forward to seeing you at our next Chicago User Group event!

Upcoming events

2025년 7월 22일

Zendesk Community Event

5 steps to get started with self-service - Step 2: Add users and create your help center framework

The Zendesk team will present the second episode of the 5 steps to get started with self-service series, titled Step 2: ...

2025년 7월 29일

Zendesk Community Event

5 steps to get started with self-service - Step 3: Create your knowledge base articles

The Zendesk team will host the third episode of the 5 steps to get started with self-service series, titled Step 3: Crea...

2025년 8월 5일

Zendesk Community Event

5 steps to get started with self-service - Step 4: Test your setup and monitor performance

The Zendesk team will present the fourth episode of our 5 steps to get started with self-service series, titled Step 4: ...

Past events

Zendesk Community Event

5 steps to get started with self-service - Step 1: Map out your business model

Zendesk Community Event

5 steps to provide email support: Step 5 - Final steps to go live

Product insights exchange

Relate Deep Dive on Platform

Zendesk Community Event

5 steps to provide email support: Step 4 - Build the customer experience

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