Customer Success
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Have questions about the best ways to utilize Zendesk products or need advice around complex workflows? Join Customer Success Live to chat with our Success team and other Zendesk users in this small-group setting to discuss any challenges you're having, ask questions, and even share tips that worked for you. This is a great weekly opportunity to connect with Customer Success and make connections with other customers.
31 jul 2024
Customer Success Office Hours
Incorporating Quality Assurance into your strategy to enhance your customer experience
We will cover Standard Explore reporting, custom queries, macros, CSAT customization, and Zendesk QA (former Klaus integration): focusing on enhancing support quality, monitoring performance, and personalizing customer feedback for improved service
1 ago 2024
Zendesk Community Event
How to Prepare your Team for AI Driven CX
Join us on August 1 for an exciting event on "How to Prepare Your Team for AI-Driven CX," where we will share best practices on how to get your agents ready for AI and excited about the benefits that come along with it. We will also be joined by Heather Eeles, VP of Client Support at Benevity, who has rolled out these time-saving AI tools to her teams and will share insights.
14 ago 2024
Customer Success Office Hours
Q and A with Zendesk Customer Success
The Customer Success team is full of strategic experts. Join us for open conversation and Q&A to chat through your questions!
21 ago 2024
Customer Success Office Hours
Audit your Zendesk account like a Success consultant! - intermediate users
Learn from Zendesk customer success how to audit your own Zendesk account to surface opportunities for improvement in order to achieve your strategic goals. We will cover rule analysis, audit log, exporting data, reviewing fields, tags, business rules, views
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Customer Success Office Hours
Setting up your Zendesk for agent efficiency: features deep dive - intermediate users
Customer Success Office Hours
New to Zendesk? - Learn the 7 steps for a successful implementation 🚀
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