Customer Success Live - EMEA

Questions and Answers with Zendesk Customer Success

The Customer Success team is full of strategic experts and will bring forward recommendations on how to optimise your customer experience strategy. Come with your questions and learn from what other attendees do within their organisation when using Zendesk to its full potential!

New on Zendesk? Learn how to build a successful Zendesk account in 7 steps 🚀

Have you recently started on Zendesk? Are you just a new Zendesk user and want to know where to start with your account? Join this introductory session covering 7 key steps for a successful Zendesk account.

Optimise your Help Center to boost agent efficiency and promote faster reply time

Our Success team will walk you through the key features that will make your help centre work for you harder! From team publishing, context queues, standard reporting in Zendesk for Guide and generative search, you will leave this session with a concrete plan to optimise your help centre.

Setting up your Zendesk for agent efficiency: features deep dive - intermediate users

Learn about the key features to improve your workflows, enhance agent efficiency, and personalize customer interactions for better support operations and faster resolutions. We will cover New Agent Home, Contextual Workspaces, Layout Builder, and AI Agents.