Enterprise User Group

The Enterprise User Group brings together people from around the world who are using Zendesk as a key part of their tech stack.

Having issues integrating Zendesk? Trouble scaling to meet your business needs? Have questions about how to implement AI and self-service tools? You've come to the right place! 

The purpose of this group is to:

• Collaborate on solutions to complex business issues
• Sharpen your skills and learn how others are using Zendesk
• Discuss scalability and best practices to get there
• Expand your network and community with other Zendesk users

What will the events look like?

We will have a mix of both virtual and in-person events that will take place every 2 to 3 months. We'll have virtual events and will most likely transition to hybrid events in 2023. Our events will incorporate just about anything on how to use Zendesk more effectively in your day-to-day but, we're looking to incorporate your ideas too. Come prepared to share what you want to talk about and we'll do our best to find the appropriate experts/speakers at our upcoming events.

Who can attend?

Anyone! Current Zendesk customers, or those interested in using Zendesk, who want to improve their customer and agent experience.

Upcoming Discussions:

• The Right Fit: Why did you pick Zendesk for your enterprise support tool?
• Systems Ownership: What challenges do you face when taking over the system?
• Getting Creative: Solutions you've built that you're proud of
• Scaling Best Practices: Going from startup mentality to enterprise scaling
• The Tech Stack: What tools do companies use? What's standard and what's unique?
• Integrating: What, Why, When, and How?
• Multi-Zen Architecture: When is the best time to add another instance?
• Deflection, Self Service, & Tier 0: How your Support and Content strategy are connected
• AI and Chatbots: Your solution to redundant and repetitive tasks
• The Agent Experience: Why agents leave and strategies to tackle agent burnout

We look forward to seeing you at one of our next events!