Enterprise User Group


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Upcoming Events

Past Events


The Enterprise User Group brings together people from around the world who are using Zendesk as a key part of their tech stack.

Having issues integrating Zendesk? Trouble scaling to meet your business needs? Have questions about how to implement AI and self-service tools? You've come to the right place! 

The purpose of this group is to:

  • Collaborate on solutions to complex business issues
  • Sharpen your skills and learn how others are using Zendesk
  • Discuss scalability and best practices to get there
  • Expand your network and community with other Zendesk users

What will the events look like?

We will have a mix of both virtual and in-person events that will take place every 2 to 3 months. We'll have virtual events and will most likely transition to hybrid events in 2023. Our events will incorporate just about anything on how to use Zendesk more effectively in your day-to-day but, we're looking to incorporate your ideas too. Come prepared to share what you want to talk about and we'll do our best to find the appropriate experts/speakers at our upcoming events.

Who can attend?

Anyone! Current Zendesk customers, or those interested in using Zendesk, who want to improve their customer and agent experience.

Upcoming Discussions:

  • The Right Fit: Why did you pick Zendesk for your enterprise support tool?
  • Systems Ownership: What challenges do you face when taking over the system?
  • Getting Creative: Solutions you've built that you're proud of
  • Scaling Best Practices: Going from startup mentality to enterprise scaling
  • The Tech Stack: What tools do companies use? What's standard and what's unique?
  • Integrating: What, Why, When, and How?
  • Multi-Zen Architecture: When is the best time to add another instance?
  • Deflection, Self Service, & Tier 0: How your Support and Content strategy are connected
  • AI and Chatbots: Your solution to redundant and repetitive tasks
  • The Agent Experience: Why agents leave and strategies to tackle agent burnout

We look forward to seeing you at one of our next events!


Contact Us

Nicholas Erickson

User Group Leader

Tiffany Bellah

Director, Operations Enterprise Applications

Upcoming events


User Group Event

AI Across the Board: Strategies and Opportunities for Businesses from Startups to Enterprise

Join us for a panel discussion featuring leaders from both the SMB and Enterprise User Groups. Explore how AI can be tailored to meet the unique needs of different business sizes, from automating support tasks to gaining deep organizational insights. Discover the specific challenges and advantages each faces and how to leverage AI effectively in your business.


User Group Event

Enterprise User Group: Salesforce Integrations

Let's chat about closing the loop between your Sales and Support teams by enhancing visibility into customer information and support activities between Salesforce and Zendesk.

Past events

User Group Event

Enterprise User Group: Help Centers / Knowledge Mgmt

User Group Event

Enterprise User Group: Internal Use Cases

User Group Event

Enterprise User Group February Meeting - Data Retention

User Group Event

Enterprise User Group January Meeting

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