Besides showcasing how awesome community managers are, the post-pandemic era has also thrust to the forefront a desire, nay, need for more digital experiences. Many leaders are looking for interactions with customers that are both automated and conversational. A blend of human, and machine. As a digital channel with direct connections to end users, communities are primed for this shift toward digital-led strategies. Join us as we talk strategies, share our own experiences, and where we see this trend going into 2023 and beyond.