Crafting your own voice! Best practice for building your own VoC program

Jun 15, 2022, 5:00 – 5:30 PM

In this session, we will talk you through using the Voice of Customer methodology to really listen what your customers are saying! We'll run through what data can then be used for insights into your customer experience, how you can start circulating their feedback, and act on that data to deliver concrete results.

FeaturedOffice Hours

About this event

In this 30 minute session, you will learn how to build our your Voice of Customer program and what data sources you should be using to make sure you're hearing exactly what your customers have to say.

The agenda includes:

  • 20-minute presentation
  • 10 minutes of Q&A - where you can ask your questions through our chat or directly on the call - whatever you feel more comfortable with!

Not sure this is the right session for you? Don’t miss the opportunity to connect with the Zendesk Success team. Check out our agenda to find a session that suits you better.

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Customer Success Live was created with you in mind. It is the opportunity to:

Ask your questions directly to the Success team and connect with other fellow customers

Share tips on how to get the most out of your Zendesk account

Learn and discuss around hot topics in CX

Looking forward to having you!

Hosts

  • Daniel Schultz

    Zendesk

    Scaled Customer Success Manager

  • Amanda Kurth

    Zendesk

    Scaled Customer Success Manager

Organizers

  • Ash Turner

    Scaled Customer Success Manager

  • Cooper Roe

    Customer Success Manager

  • Grace Maxon

    Zendesk

    Customer Success Manager

  • Delaney Harris

    Customer Success Manager

  • Sheraton Jones

    Customer Success Manager

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