How AI is reshaping the agent experience 🤖 🧑🏽

Jul 27, 2022, 5:00 – 5:30 PM

Nearly 40% of customer service leaders spend at least 1/4 of their budget on technology. Investing in AI correctly can ease the moments of friction with customer service while also improving agents’ ability to address complex issues wherever the customer prefers. Join this session to learn how to apply an intelligent AI approach, spot trends, and automate repetitive work to free up agents time.

FeaturedOffice Hours

About this event

The agenda includes:

  • 20 minutes of knowledge sharing led by the Success team
  • 10 minutes of Q&A - where you can ask your questions through our chat or directly on the call - whatever you feel more comfortable with!

This is also a great opportunity to meet your peers in the industry!

Not sure this is the right session for you? Don’t miss the opportunity to connect with the Zendesk Success team. Check out our agenda to find a session that suits you better.

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Customer Success Live was created with you in mind. It is the opportunity to:

Ask your questions directly to the Success team and connect with other fellow customers

Share tips on how to get the most out of your Zendesk account

Learn and discuss around hot topics in CX

Looking forward to having you!

Hosts

  • Daniel Schultz

    Zendesk

    Scaled Customer Success Manager

  • Shravanthi Narendran

    Zendesk

    Scaled Customer Success Manager

Organizers

  • Ash Turner

    Scaled Customer Success Manager

  • Cooper Roe

    Customer Success Manager

  • Grace Maxon

    Zendesk

    Customer Success Manager

  • Delaney Harris

    Customer Success Manager

  • Sheraton Jones

    Customer Success Manager

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