Have you recently started on Zendesk? Or are you just a new Zendesk user and want to know where to start with your account? Join this beginner session covering 7 key steps for a successful Zendesk account.

During these sessions, we will walk you through the features of Zendesk that can help you leverage your tool the right way. From connecting your channels to understand how business rules work, you will get a full overview of the features you should not miss and why they are so important.

On the agenda:

• 30 minutes of presentation led by the Success team to walk you through 7 steps to a successful Zendesk account:

1. Set up your users
2. Connect your channels
3. Create your workflows with business rules
4. Customize with extensions
5. Think security
6. Train your teams
7. Prepare for the launch

• 15 minutes dedicated to your questions and answered live

Not sure if this is the right session for you? Don’t miss an opportunity to connect with the Zendesk Success team, check our programme to find a better session for your needs: https://events.zendesk.com/customer-success-live-emea/

Customer Success Live was created with you in mind. It is the opportunity to:

• Ask your questions directly to the Success team and connect with other fellow customers
• Share tips on how to get the most out of your Zendesk account
• Learn and discuss hot topics in CX

Looking forward to having you!