Customer Success Live - Saas Industry and backlog management 🧑‍💻- Wednesday at @1.30pm GMT +1

Aug 25, 2021, 12:30 – 1:00 PM

In this 30 minutes session, we will share around the Saas industry and more precisely how to deal with backlog in this industry. Our success team will give you best practices the leaders of the industry are following. Join us to meet your peers and uncover how to best leverage Zendesk to provide the best CX in your market and fit the ever-evolving needs of your customers.

Office Hours

About this event

This week, we will share around the Saas industry and more precisely how to deal with backlog in this industry in this 30 mins session. Learn how you can leverage your ticket statuses better and use the community for your feature requests. Our success team will give you best practices the leaders of the industry are following.

On the agenda:

  • 15 minutes of knowledge sharing led by the Success team to walk you through what Zendesk learned from working with retailers like you and how to leverage best practices
  • 15 minutes of open conversation to answer your questions and connect you with your peers in the industry to share experiences and learn from each other

Join us to meet your peers and uncover how to best leverage Zendesk to provide the best CX in your market and fit the ever-evolving needs of your customers.

Not sure if this is the right session for you? Don’t miss an opportunity to connect with the Zendesk Success team, check our programme to find a better session for your needs.

________________________________________

Customer Success Live was created with you in mind. It is the opportunity to:

  • Ask your questions directly to the Success team and connect with other fellow customers
  • Share tips on how to get the most out of your Zendesk account
  • Learn and discuss around hot topics in CX

Looking forward to having you!

When

When

Wednesday, August 25, 2021
12:30 PM – 1:00 PM UTC

Agenda

Knowledge Sharing
Questions and Discussion

Host

  • Ophélie Durand

    Zendesk

    Manager, Scaled Customer Success EMEA

Organizers

  • Ophélie Durand

    Zendesk

    Senior Scaled Customer Success Manager

  • Rebekka Fischer

    Zendesk

    Senior Scaled Customer Success Manager

  • Stephen O' Leary

    Zendesk

    Scaled Customer Success Manager

  • Elena Cuervo-Arango

    Zendesk

    Scaled Customer Success Manager

  • Callum O'Riordan

    Customer Success Associate

  • Valerie Moysan

    Scaled Customer Success Manager

Contact Us