Learn how to prioritise and manage your ticket queue efficiently with Zendesk

Oct 20, 2021, 1:00 – 1:30 PM

Have you ever dreamed of a world where your agents are always presented with the ticket that needs the most attention at this very moment in the queue? Well, in this event you will learn how to turn this dream into reality with Zendesk.

Office Hours

About this event

During this 30-minute session, you will learn about the importance of how creating simple workflows with SLAs can allow you to prioritise your customers’ requests.

The agenda includes:

  • 20-minute presentation walking you through how to create a workflow with SLAs
  • 10 minutes of Q&A - where you can ask your questions through our chat or directly on the call - whatever you feel more comfortable with!

Not sure this is the right session for you? Don’t miss the opportunity to connect with the Zendesk Success team. Check out our agenda to find a session that suits you better.

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Customer Success Live was created with you in mind. It is the opportunity to:

  • Ask your questions directly to the Success team and connect with other fellow customers
  • Share tips on how to get the most out of your Zendesk account
  • Learn and discuss around hot topics in CX

Looking forward to having you!

When

When

Wednesday, October 20, 2021
1:00 PM – 1:30 PM UTC

Agenda

1:00 PMGuidance and best practices on content management
1:20 PMQuestions and Discussion

Hosts

  • Nicole McGrath

    Zendesk

    Scaled Customer Success Manager

  • Pietro Vassallo

    Zendesk

    Senior Customer Success Manager

Organizers

  • Ophélie Durand

    Zendesk

    Senior Scaled Customer Success Manager

  • Rebekka Fischer

    Zendesk

    Senior Scaled Customer Success Manager

  • Stephen O' Leary

    Zendesk

    Scaled Customer Success Manager

  • Elena Cuervo-Arango

    Zendesk

    Scaled Customer Success Manager

  • Callum O'Riordan

    Customer Success Associate

  • Valerie Moysan

    Scaled Customer Success Manager

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