Zendesk best practices for KCS (Knowledge Centered Service) with Guide

Mar 23, 2021, 4:00 – 5:00 PM

Join us on Tuesday, March 23rd, at 11:00 am CST, as our panel of Zendesk experts share their recommendations for making KCS in your Guide Help Center work for you and your customers! KCS® is a service mark of The Consortium for Service Innovation™

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About this event

Join us on Tuesday, March 23rd, at 11:00 am CST, as our panel of Zendesk experts share their recommendations for making KCS in your Guide Help Center work for you and your customers! Zendesk help center adopts KCS standards in our very own Help Center and is one of the success drivers in allowing our users to self serve with success. If you are looking for a way to level up your knowledge base, then our experts have your back! KCS® is a service mark of The Consortium for Service Innovation™

Panelists

  • Madison Davis

    Zendesk

    Senior Manager, Knowledge Management

  • Ben Van Iten

    Zendesk

    Self Service Specialist

  • Ricardo Pinto

    Zendesk

    Senior Self-service Specialist

When

When

Tuesday, March 23, 2021
4:00 PM – 5:00 PM UTC

Agenda

4:00 PMIntroductions
4:10 PMKCS Presentation

Hosts

  • Devan La Spisa

    Zendesk

    Community Engagement Manager

  • Brett Bowser

    Zendesk

    Community Engagement Manager

  • Dave Dyson

    Zendesk

    Manager of Community Engagement

Organizers

  • Devan La Spisa (He/Him)

    Zendesk

    Community Manager

  • Brett Bowser

    Zendesk

    Community Manager

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