Looking Back and Unlocking the Future of Customer Experience: Insights & Innovations

Join us for an engaging dive into the evolution of Customer Experience (CX) at Zendesk. This interactive virtual session will explore the milestones that have shaped CX and unveil the exciting future that lies ahead. Immerse yourself in pioneering strategies and cutting-edge innovations that are set to redefine customer interactions. Be part of the conversation shaping the next era of CX.

This free lunch-n-learn will cover:

🛠️ Live demo of Zendesk’s new OpenAI-powered tools
⏳ A rapid-fire journey from ancient customer complaints to today's tech
🙋 Why human agents are not going extinct but are getting smarter
🚧 Real-world guardrails and best practices to keep bots ethical and effective

You'll love this if you're CX-curious, AI-excited, or just love a good demo. The session is packed with insight, history, and forward-thinking ideas.