Best Practices to Optimize your Zendesk Messaging Experience

Aug 29, 2023, 4:00 – 5:00 PM (UTC)

Zendesk Deep Dives

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Join us as we explore how to enrich Zendesk Messaging to provide more proactive, personalized, and engaging conversational experiences. Members from Zendesk’s product team will share how using some of our newest releases, like agent status, omnichannel routing, and skills in conjunction with Messaging, can deliver the experiences customers expect and desire. Nick Price, Manager of Customer Operations from Angi, will join us to share their experience with moving from live chat to Messaging, highlighting key insights and performance improvements as a result of their Messaging adoption. As always, we'll wrap up with a live Q&A with our product experts. Register today!

Hosts

  • Meaghan Watson

    Zendesk

    PMM of Best Practices & Adoption

  • Devan La Spisa

    Zendesk

    Community Engagement Manager

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