Best Practices to Optimize your Zendesk Messaging Experience

Aug 29, 2023, 4:00 – 5:00 PM

Join us as we explore best practices for how to get the most out of Zendesk Messaging. This discussion will help you provide more proactive, personalized, and engaging conversational experiences. Nick Price, Manager of Customer Operations from Angi, will speak about their experience making the move from Zendesk Chat to Messaging and how it has benefited their business.

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About this event

Join us as we explore how to enrich Zendesk Messaging to provide more proactive, personalized, and engaging conversational experiences. Members from Zendesk’s product team will share how using some of our newest releases, like agent status, omnichannel routing, and skills in conjunction with Messaging, can deliver the experiences customers expect and desire. Nick Price, Manager of Customer Operations from Angi, will join us to share their experience with moving from live chat to Messaging, highlighting key insights and performance improvements as a result of their Messaging adoption. As always, we'll wrap up with a live Q&A with our product experts. Register today!

Panelists

  • Nick Price

    Angi

    Manager of Customer Operations

  • Barry Neary

    Zendesk

    Principal Product Manager

Moderators

  • Aimee Spanier

    Zendesk

    Senior Technical Writer

  • Andrei Manolache

    Zendesk

    Platform Architect

  • Holly Gill

    Zendesk

    Sr. Services Consultant

When

When

Tuesday, August 29, 2023
4:00 PM – 5:00 PM UTC

Agenda

Introduction & Agenda
Why Messaging?
Messaging Demo
Customer Spotlight: Angi
Q&A
Coming Soon

Hosts

  • Meaghan Watson

    Zendesk

    PMM of Best Practices & Adoption

  • Devan La Spisa

    Zendesk

    Community Engagement Manager

Organizers

  • Devan La Spisa (He/Him)

    Zendesk

    Community Manager

  • Brett Bowser

    Zendesk

    Community Manager

Contact Us