Join us as we explore how to enrich Zendesk Messaging to provide more proactive, personalized, and engaging conversational experiences. Members from Zendesk’s product team will share how using some of our newest releases, like agent status, omnichannel routing, and skills in conjunction with Messaging, can deliver the experiences customers expect and desire. Nick Price, Manager of Customer Operations from Angi, will join us to share their experience with moving from live chat to Messaging, highlighting key insights and performance improvements as a result of their Messaging adoption. As always, we'll wrap up with a live Q&A with our product experts. Register today!
Angi
Manager of Customer Operations
Zendesk
Principal Product Manager
Zendesk
Senior Technical Writer
Zendesk
Platform Architect
Zendesk
Sr. Services Consultant
Tuesday, August 29, 2023
4:00 PM – 5:00 PM UTC
4:00 PM | |
4:00 PM | Introduction & Agenda |
4:05 PM | Why Messaging? |
4:15 PM | Messaging Demo |
4:20 PM | Customer Spotlight: Angi |
4:40 PM | Q&A |
5:55 PM | Coming Soon |
Zendesk
PMM of Best Practices & Adoption
Zendesk
Community Engagement Manager
Zendesk
Community Manager
Zendesk
Community Manager