Deep Dive on Zendesk AI

May 24, 2023, 4:00 – 5:30 PM (UTC)

Zendesk Community Events

The future is here! Artificial Intelligence is changing the landscape of CX, and Zendesk is here to help you to effectively use it to improve your customers’ experiences. In this session, Zendesk product managers will discuss how Zendesk AI can boost your ROI, improve efficiency across the customer journey, and help you deliver exceptional service to the most important people, your customers.

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About this event

The future is here! Artificial Intelligence is rapidly changing the landscape of CX, and Zendesk is here to help you effectively use it to improve your customers’ experiences. In this session, Zendesk product managers will discuss how Zendesk AI can boost your ROI, improve efficiency across the customer journey, and help you deliver exceptional service to the most important people, your customers.

As a deeper dive into our announcements at Zendesk Relate, we’ll take a look at the new Zendesk AI capabilities. Learn from our experts on how to leverage Advanced bots, Intelligent Triage, agent productivity tools, and macro suggestions for Admins!

Join us on May 24 at 11 AM CDT. Register today to reserve your spot and submit your questions for our experts to address live!

Panelists

  • Jake Bantz

    Zendesk

    Product Solutions Manager

  • Amisha Sharma

    Zendesk

    Product Manager

  • Patrycja Walencik

    Zendesk

    Product Manager

Moderators

  • Pedro Coelho

    Zendesk

    Director, Machine Learning Engineering

  • Erin O'Callaghan

    Zendesk

    Senior Technical Writer

  • Devan La Spisa

    Zendesk

    Community Engagement Manager

When

When

Wednesday, May 24, 2023
4:00 PM – 5:30 PM (UTC)

Agenda

4:00 PMIntroduction & Agenda
4:05 PMSegment 1 - Advanced AI with Zendesk
4:15 PMSegment 2 - AI Demo
4:25 PMSegment 3 - Achieving CX Excellence with AI
4:45 PMQ&A
5:25 PMUpdates

Hosts

  • Meaghan Watson

    Zendesk

    PMM of Best Practices & Adoption

  • Nazli Camlibel

    Zendesk

    Senior Product Marketing Manager

Organizers

  • Devan La Spisa (He/Him)

    Zendesk

    Community Manager

  • Brett Bowser

    Zendesk

    Community Manager

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