Community Event: Achieving higher growth through the power of CSAT

Jan 20, 2022, 5:00 – 6:00 PM

Join us on Thursday, January 20th at 11:00 am CST as we highlight the importance of CSAT. Learn more about user satisfaction to determine where you stand with your customers and identify critical areas of improvement. We'll present our advice, best practices, and recommendations, followed by a brief Q&A at the end.

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About this event

The Zendesk Community team returns with our first virtual event of 2022! Join us on Thursday, January 20th at 11:00 am CST as we highlight the importance of CSAT. We'll help you to better understand user satisfaction to determine where you stand with your customers, and identify critical areas of improvement you may not have on your radar. We'll also present our advice, best practices, and recommendations. This event will be followed by a brief Q&A at the end. So register today to lock in your spot and submit your CSAT questions!

*This event will be on CSAT best practices, not in product CSAT implementation.

Panelist

  • Assunta Scala

    Zendesk

    Director, Customer Listening & Insights

Moderators

  • Devan La Spisa

    Zendesk

    Community Engagement Manager

  • Brett Bowser

    Zendesk

    Community Engagement Manager

When

When

Thursday, January 20, 2022
5:00 PM – 6:00 PM UTC

Agenda

Introductions
Presentation
Q&A w/ Assunta Scala

Host

  • Dave Dyson

    Zendesk

    Manager of Community Engagement

Organizers

  • Devan La Spisa (He/Him)

    Zendesk

    Community Manager

  • Brett Bowser

    Zendesk

    Community Manager

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