Empower your support teams with Admin Copilot and AI-driven guidance

In this session, we’ll spotlight the upcoming launch of Zendesk Admin Copilot—the first AI assistant built specifically for admins. It delivers personalized guidance on where to focus, what to optimize, and how to implement real-time improvements. Alongside admin support, Copilot also equips agents with clearer direction and enhances voice channels with smarter, faster workflows—helping your entire team work more efficiently.

Agenda

• Explore how Admin Copilot surfaces personalized focus areas, provides actionable insights, and carries out approved changes automatically within the Admin Center.

• Learn how auto-assist instructions give agents clear next steps when automation can’t fully resolve an issue.

• See how Copilot improves voice support with real-time suggestions, sentiment analysis, and call summaries that cut down on after-call work and hold time.

• Experience the products in action with live demos, and get your questions answered in real time during an interactive Q&A.

Join this live 75-minute session to see how Copilot helps your team work smarter, faster, and with greater clarity.

 Find out more about the Zendesk deep dive series here!