Learn how to build trust in AI by aligning agent performance across human and digital channels.

AI that acts human builds trust. 68% of consumers trust AI agents—if they behave like human agents. In this session, we’ll explore how to assess AI performance using human-agent benchmarks to improve consistency, retention, and satisfaction.

Join this 60-minute session to:

• Learn how Zendesk native QA helps you maintain consistent service quality across human and AI agents

• See a live product demo showcasing QA capabilities for AI agents

• Ask the Zendesk product team questions during live Q&A

• Be the first to hear about our exciting AI agents quality assurance (QA) announcement

Join us live and lunch is on us! The first 200 eligible participants who register and attend the entire event will receive (1) $25 Uber Eats e-gift card (available for U.S and Canada participants only, terms and conditions apply)

About the Zendesk Deep Dive series

Zendesk Deep Dives happen on the last Thursday of every month. These interactive sessions are designed to help you get more out of your Zendesk products, with expert insights, hands-on guidance, and live Q&A with the product team.

Have questions? We’ve got you:

Q: Who is this event for?
A: Users of any experience level who are hands-on with Zendesk, including Admins, Support and IT Managers, and platform developers. New to Zendesk? You’ll get a useful look at what’s possible with AI-powered support.

Q: I’m not a Zendesk customer—can I still attend?
A: Absolutely. You’ll walk away with valuable best practices and see how Zendesk AI can help support teams improve consistency and customer satisfaction.

Q: Is this event recorded?
A: Yes. All registrants will receive the recording via email, and it will also be available on Zendesk’s YouTube channel.