Learn how to build trust in AI by aligning agent performance across human and digital channels.

Thank you for joining us to explore how Zendesk AI agents can handle up to 80% of customer tickets, giving your team more time to focus on complex issues , all while maintaining empathy, consistency, and quality with native QA.
If you missed any part or want to revisit the session, here’s a link to the recording: Deliver trusted CX across AI and human agents.

What we covered

• We dove into Zendesk’s native quality assurance (QA) tools that help you monitor and improve both AI and human agents.
• Powerful dashboards and automated scoring, QA offers clear insights into AI agent performance, flagging risks, spotting trends, and highlighting where to optimize.
• The live product demo gave you a close look at how QA dashboards uncover conversation details, measure sentiment, and detect escalation needs.
• You heard it here first: all advanced AI agents will include QA features for free, helping you boost automation and build customer trust with confidence. Join the QA for AI agents pilot here.

With both AI and human agents continually improving through QA, you can deliver smarter, more personalized customer service across channels and at scale.

Got Zendesk advanced AI agents? Here’s your pilot invitation

Join the QA for AI agents pilot program to get free access to AI-powered quality assurance tools that boost your agents’ performance and customer experience. Sign up here to get started.

Next Steps

Stay tuned for more updates, and check out our upcoming events!

Webinar Resources

• Webinar recording: Deliver trusted CX across AI and human agents
• Presentation deck
• QA for AI Agents sign up link
• Zendesk deep dives Youtube playlist
• Sign up for other Zendesk deep dives webinars
• Join our community