The Zendesk team will present the fourth episode of our 5 steps to get started with self-service series, titled Step 4: Test your setup and monitor performance. This session will showcase the end-user experience in the help center, covering its structure, search features, and how private content stays secure. This session will guide you on preparing, launching, and activating the help center, followed by an overview of reporting tools in Explore. The hosts will live demo key features of Zendesk and will answer all your questions during the live Q&A session at the end.

What you'll learn

• Understand the user experience

• How to test your help center setup

• Monitor its performance to ensure a smooth experience for your users

• Setting and preparing for your help center launch date

Each topic will be accompanied by live demos to provide a practical understanding of how to implement these features within your Zendesk account.

At the end of the presentation, the team will answer your questions during a live Q&A session. This is your chance to ask anything related to the features and workflows covered.

How to register

Don’t miss out on this opportunity to build a strong framework for your Zendesk help center. Click the Register button to secure your spot today. We will send all registered attendees a recording and other helpful resources via email after the event.

Useful resources

Understand the user experience

• Help center guide for end users

Testing

• Assuming end-users

• Previewing your help center theme

Go live/Publishing

• Setting a launch date and preparing your help center

• Preparing your help center for release

• Activating your help center

• Host mapping - Changing the URL of your help center

Reporting

• Using the help center activity dashboards in Explore

• Overview of the Zendesk Guide dashboard

• Connecting Google Analytics to your help center