5 steps to get started with self-service - Step 5: Optimize your help center and plan ongoing maintenance

The Zendesk team will host the final episode of our 5 steps to get started with self-service series, titled Step 5: Optimize your help center and plan ongoing maintenance.

What you'll learn

• Article verification

• Manage content with article lists

• SEO basics and best practices

• Basics and benefits of knowledge-centered service (KCS)

• Utilize help center content in Support tickets

• Content lifecycle and archiving

Each topic will be accompanied by live demos to provide a practical understanding of how to implement these features within your Zendesk account.

At the end of the presentation, the team will answer your questions during a live Q&A session. This is your chance to ask anything related to the features and workflows covered.

How to register

Don’t miss out on this opportunity to build a strong framework for your Zendesk help center. Click the Register button to secure your spot today. We will send all registered attendees a recording and other helpful resources via email after the event.

Useful resources

Article verification

• About article verification and how it works

Article lists

• Using article lists to view, manage, and update articles

• Using article lists for different views of your knowledge base content

SEO

• About search engine optimization (SEO) in the help center

Multimedia

• Attaching media to articles

• Working with images in the media library

• Inserting videos and embedded files from the article editor toolbar

KCS & knowledge feature

• Knowledge-centered service (KCS): The basics + benefits

• Using help center content in your tickets without leaving Agent Workspace

Other

• Creating a ticket from a comment on a knowledge base article

• Archiving an article to move it out of your knowledge base

Training

• Guide/Self service training