The Zendesk team will host the first episode of the 5 steps to get started with self-service series titled Step 1: Map out the business model. This session introduces the concept of self-service and explores the essential elements of effective self-service channels. The team will cover planning a self-service content project, share best practices for creating internal and external knowledge bases with B2C, B2B, and B2E examples, and discuss multilingual support.

What you'll learn

After attending this session, you will learn how to:

• Plan your self-service content project

• Plan your self-service content structure

• Optimize your help center visibility

• Support multiple languages

Each topic will be accompanied by a live demo of the feature or workflow to give you a practical understanding of how to implement them in your own Zendesk account.

At the end of the presentation, there will be space for the team to answer your questions during the live Q&A session. This is your chance to ask anything related to the features and workflows covered.

How to register

Don’t miss out on this opportunity to build a strong foundation for your Zendesk account. Click the RSVP button to secure your spot today. We'll send all registered attendees the recording and follow-up resources too.

Useful resources

• Getting started with self-service – Part 1: Planning your self-service content project

• Getting started with self-service – Part 2: Planning your self-service content structure  

• Getting started with your help center

• Organizing knowledge base content in categories and sections

• Getting started with self-service - Introduction: Elements of a self-service channel

• Configuring your help center to support multiple languages

• Restricting help center access to signed-in end users

• Localizing help center content

• A guide to building a knowledge base (+3 best practices)