On June 24, 2025, at 11:00 AM (CST), the Zendesk team will host the fourth episode of our 5 steps to provide email support series titled, Step 4: Build the customer experience. This session will focus on customizing email templates and understanding how emails are sent from Zendesk. Topics include setting up notification triggers, managing customer feedback emails, providing a professional email address, and forwarding emails from employee addresses. A live Q&A will follow.

Why you should attend

By participating in this webinar, you will be able to:

• Enhance customer communication with automated notifications
  Discover how triggers and automations work to send proactive, personalized email notifications that keep customers informed and engaged throughout their support journey

• Understand and optimize your default email setup
  Learn how Zendesk’s default email address and notification system streamline customer support by automatically converting emails into tickets, sending timely updates, and maintaining consistent, branded communication

• Customize your email templates for consistent branding
  Explore how to tailor your email notification templates to reflect your brand identity, ensuring professional and cohesive messaging that strengthens customer trust.

• Implement effective workflows like Bump Bump Solve
  Understand how to use automated reminder workflows to follow up with customers, reduce ticket backlog, and improve resolution rates without manual intervention

What you’ll learn

After attending this session, you will learn how to:

• Understand your default email setup

• Manage email notifications

• Set up email addresses to share with customers

• Customize the look of your email

Each topic will be accompanied by a live demo of the feature of workflow to give you a practical understanding of how to implement them in your own Zendesk account.

At the end of the presentation, there will be space for the team to answer your questions during the live Q&A session. This is your chance to ask anything related to the features and workflows covered.

How to register

Don’t miss out on this opportunity to build a strong foundation for your Zendesk account. Click the RSVP button to secure your spot today. The Zendesk team looks forward to seeing you on June 24, 2025 - 11:00 AM (UTC-06). Let’s work together to create a great Zendesk experience for you and your team.