Jul 1, 4:00 – 5:00 PM (UTC)
Zendesk essentials: Live tutorials
On July 1, 2025, at 11:00 AM (CST), the Zendesk team will host the final episode of the series entitled 5 steps to providing email support: Step 5 - Final steps to go live. This session will cover essential actions for launching your email support, including publishing channels and workflows, activating email forwarding, and importing users. By attending this session, you’ll learn to monitor CSAT responses, track negative feedback, and utilize reporting tools. As always, there will be time at the end of the session for you to ask questions during the live Q&A section.
By participating in this webinar, you will be able to:
Complete and test your email support setup
Learn how to verify that incoming emails create tickets properly and outgoing notifications are delivered, ensuring your email channel works smoothly from day one
Activate and manage triggers for customer notifications
Understand the importance of keeping notification triggers active, how to check if they fired correctly, and how to reactivate them to maintain seamless communication with customers.
Monitor your email support performance with prebuilt dashboards
Explore how to use Zendesk’s ready-made dashboards to track key support metrics, helping you make informed decisions and continually improve your support operations.
After attending this session, you will learn how to:
Activate your email setup
Test your email setup
Get help for commonly encountered issues
Monitor your email support with prebuilt dashboards
Each topic will be accompanied by a live demo of the feature of workflow to give you a practical understanding of how to implement them in your own Zendesk account.
At the end of the presentation, there will be space for the team to answer your questions during the live Q&A session. This is your chance to ask anything related to the features and workflows covered.
Don’t miss out on this opportunity to build a strong foundation for your Zendesk account. Click the RSVP button to secure your spot today. The Zendesk team looks forward to seeing you on July 1, 2025 - 11:00 AM (UTC-06). Let’s work together to create a great Zendesk experience for you and your team.
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