Join us for our first weekly webinar in the Zendesk Essentials: Live Tutorials series on March 4th at 11:00 AM CST. This engaging session is designed for both newcomers to Zendesk and those looking to refine their skills. We’ll focus on the foundational aspects of setting up your Zendesk account to ensure your support team operates smoothly and efficiently.

What you’ll learn

In this webinar, we will cover the following key topics:

The importance of planning your workflow

Understanding how to effectively plan your workflow is crucial for maximizing your Zendesk experience. We’ll discuss why a well-organized approach can lead to better customer interactions, improved team collaboration, and ultimately, higher customer satisfaction.

Key product features

We will dive into essential features that help you organize your team and streamline your support processes:

• Roles: Learn how to assign roles to team members to ensure everyone has the appropriate access and responsibilities.
• Groups: Discover how to create and manage groups to facilitate collaboration and improve response times.
• Organizations: Explore how to set up and manage organizations within Zendesk, allowing you to group users and streamline support for different customer segments.
• User and organization fields: Understand how to utilize organization and user fields to tailor your support experience and gain valuable insights into your customer base.

Feature demos

We believe in learning by doing. Throughout the session, we will provide live demonstrations of the features discussed, giving you a practical understanding of how to implement them in your own Zendesk account.

Live Q&A session

Have questions? We’ve got answers! At the end of the webinar, we’ll open the floor for a live Q&A session. This is your chance to ask anything related to Zendesk, whether it’s about the features we covered or other aspects of the platform. Our team will be there to help.

Who should attend

New Zendesk users looking to get started on the right foot

Support team leaders wanting to optimize their team’s workflow

Anyone interested in learning how to leverage Zendesk’s features to enhance customer support

Why attend

By participating in this webinar, you will:

Gain valuable insights into setting up your Zendesk account effectively

Learn best practices for organizing your support team

Enhance your understanding of key features that can improve your workflow

Get direct answers to your questions from Zendesk experts

How to register

Don’t miss out on this opportunity to build a strong foundation for your Zendesk account. Click the RSVP button to secure your spot today.

We look forward to seeing you on March 4th at 11:00 AM CST. Let’s work together to create a great Zendesk experience for you and your team!

Useful resources

• Understanding Zendesk Support user roles
  
• Creating groups
• Creating organizations
• Adding custom fields to users
• Adding custom fields to organizations