Why you should attend

By participating in this webinar, you will be able to:

• Improve efficiency and response time
  You will understand how automating ticket assignments can significantly enhance your team's efficiency and reduce response times, allowing for quicker resolutions to customer inquiries
• Reduce manual effort
  You will discover how automation can minimize manual tasks in ticket management, enabling your agents to concentrate on more complex issues that require human intervention
• Route tickets effectively
  The session covers strategies for ensuring tickets are directed to the appropriate agents promptly, which is crucial for maintaining high levels of operational efficiency
• Boost customer satisfaction
  By streamlining ticket management processes, you will learn how to provide timely resolutions to customer issues, and this way improve overall customer satisfaction

What you’ll learn

After attending this session, you will learn how to:

• Automatically assign tickets to specific agents or groups
• Automatically assign tickets to the first responding agent
• Automatically route tickets to groups by support address
• Automatically unassign reopened tickets

Each topic will be accompanied by a live demo of the feature of workflow to give you a practical understanding of how to implement them in your own Zendesk account.

At the end of the presentation, there will be space for the team to answer your questions during the live Q&A session. This is your chance to ask anything related to the features and workflows covered.

How to register

Don’t miss out on this opportunity to build a strong foundation for your Zendesk account. Click the RSVP button to secure your spot today. The Zendesk team looks forward to seeing you on March 11, 2025 - 11:00 AM (UTC-06). Let’s work together to create a great Zendesk experience for you and your team.

Useful resources

• Workflow: How to make a reopened ticket unassigned
• Workflow: Route tickets to groups based on support address
• Workflow: Auto-assigning tickets to a specific agent or group
• Workflow: Automatically assign a ticket to the first responding agent
• Workflow: How to make a reopened ticket unassigned