Building your ideal Zendesk account - Part 4: Prioritizing and tracking tickets with custom views

Apr 1, 4:00 – 5:00 PM (UTC)

Zendesk essentials: Live tutorials

Join the Zendesk team on April 1, 2025, at 11:00 AM CST (UTC-06) for "Building Your Ideal Zendesk Account - Part 4: Prioritizing and Tracking Tickets with Custom Views." This webinar will teach you how to track and prioritize tickets, display ticket age, and learn best practices. The session includes live demos to streamline ticket management and a Q&A at the end to address your questions!

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About this event

On April 1, 2025, the Zendesk team hosted the fourth webinar in the Zendesk essentials: Live tutorials series, titled "Building your ideal Zendesk account - Part 4: Prioritizing and tracking tickets with custom views." This session focused on effective strategies for tracking and prioritizing tickets, showcasing best practices to enhance workflow and productivity.

Highlights include

Creating Tailored Views: Attendees learned how to develop custom views for different ticket types, enabling them to prioritize tickets efficiently and improve their overall workflow.
Simplifying Workflows: This session emphasized how utilizing custom views can help eliminate clutter by presenting only the most relevant information to the team, ultimately saving time and reducing the risk of errors.
Enhancing Productivity: Attendees discovered how effectively tracking tickets allows for real-time oversight of progress, deadlines, and priorities, enabling teams to swiftly identify overdue tickets or those requiring urgent attention.

After attending this session, participants gained practical knowledge on:

  • Creating custom views
  • Tracking problem and incident tickets
  • Spotting overdue tickets

Each topic was accompanied by live demonstrations, providing attendees with a hands-on understanding of how to implement these features in their own Zendesk accounts.

For those who missed the webinar, we’ve included links to useful resources that will help you further explore the topics discussed:

Webinar Resources

Help Center Resources

We appreciate your participation and look forward to seeing you at our next session on April 8th, as we continue to help you create a great Zendesk experience!


Organizer

  • Brett Bowser

    Zendesk

    Community Engagement Manager

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