This webinar focuses on optimizing email setup in Zendesk to enhance customer support efficiency and satisfaction. During this session, the team will cover the importance of automated notifications for prompt communication, the customization of email templates to maintain brand consistency, and the effective management of incoming requests through the default email setup, ultimately improving the overall customer experience.

Why you should attend

By participating in this webinar, you will be able to:

• Streamline your email setup
  Learn how to set up your email account effectively, simplifying the management of customer inquiries.
• Efficiently manage your tickets
  Proper email setup allows for seamless organization of incoming requests, making it easier to track and respond to customer inquiries.
• Boost timely communication
  Automated notifications ensure timely communication with customers, enhancing their overall experience and satisfaction.
• Ensure consistent messaging
  Customizing email notifications helps maintain your brand’s voice, ensuring a cohesive experience across all customer communications.

What you’ll learn

After attending this session, you will learn how to:

• Understand the email channel
• Add new email addresses to your account
• Create and deactivate automatic email notifications
• Customize the look and feel of your email

Each topic will be accompanied by a live demo of the feature of workflow to give you a practical understanding of how to implement them in your own Zendesk account.

At the end of the presentation, there will be space for the team to answer your questions during the live Q&A session. This is your chance to ask anything related to the features and workflows covered.

How to register

Don’t miss out on this opportunity to build a strong foundation for your Zendesk account. Click the RSVP button to secure your spot today. The Zendesk team looks forward to seeing you on April, 8th, 2025 - 11:00 AM (UTC-06). Let’s work together to create a great Zendesk experience for you and your team.

Useful resources

• Understanding the default email setup in Zendesk
• Adding support email addresses for users to submit tickets
• What are SPF, DNS, and TXT records?
• Forwarding incoming email from your existing email address to Zendesk Support
• Forwarding an email message to your support address
• Using the Mail API to update ticket properties from your inbox
• A complete guide to understanding email in Zendesk - Part 1: How the email channel works
• About the standard ticket triggers
• Sending a CSAT survey to your customers
• Workflow recipe: Sending automated ticket reminders to customers [Video]
• Zendesk on Zendesk: Bump Bump Solve
• Customizing your email notifications
• Quick launch guide for Zendesk
• Adding and removing the delimiter from email notifications