3 steps to implement Zendesk QA – Step 1: Create and evaluate your QA scorecard

Jun 25, 4:00 – 5:00 PM (UTC)

Zendesk WEM: Live WFM and QA training

Contact us

Join us for an in-depth onboarding webinar designed to help you master Zendesk QA, the quality assurance platform transforming customer support. In this session, our experts will guide you through the essentials of setting up and navigating Klaus QA, creating and managing QA forms, conducting effective reviews, and leveraging powerful reporting and analytics features. Learn how to integrate Zendesk QA with your existing tools, implement best practices, and empower your team to achieve excellence in quality assurance.

Hosts

  • Zac O'Neill

    Zendesk

    WEM Success Specialist

  • Inês Davim

    Zendesk

    WEM Success Specialist

Zendesk is helping support teams deliver consistent, human-like AI experiences across every channel. Explore Zendesk AI Solutions →