Join us for an in-depth onboarding webinar and Q&A designed to help you master Zendesk WFM, the workforce management platform transforming customer support. 

By participating in this webinar, you will be able to:

• Learn to integrate Zendesk WFM with your existing tools

• Implement best practices

• Empower your team to achieve WFM excellence 

What you’ll learn

After attending this session, you will learn how to:

• How to read and understand Forecast

• How to manually amend your forecasted inbound volume 

• How to manually impact your required staffing 

• Understand algorithm selection

Each topic will be accompanied by a live demo of the feature of workflow to give you a practical understanding of how to implement them in your own Zendesk account.

At the end of the presentation, there will be space for the team to answer your questions during the live Q&A session. This is your chance to ask anything related to the features and workflows covered.

Useful resources

• Admin Guide / Manager Guide

• Setting up and reading Forecast

• Editing your Forecast

• Import historical volumes for Forecast

• Forecast Algorithm Selection