In this session, the Zendesk QA team will show you how to use automation and advanced tools to streamline your review process and coach your team more effectively.

What you'll learn:

• Creating and managing quizzes to test knowledge retention

• Assigning tasks efficiently to keep your team on track

• Ensuring consistent service quality through calibration sessions

Whether you’re just getting started with Zendesk QA or want to take your team coaching to the next level, this session will provide practical tips and strategies to help you work smarter and maintain high standards.

Feel free to bring questions or examples from your own onboarding process so we can help you optimize your QA workflows!