In this session, the Zendesk QA team will guide you through the essentials of Zendesk QA.

What you'll learn:

• Setting up and customizing QA scorecards and review forms in Zendesk QA

• Best practices for conducting reviews that provide meaningful feedback

• Using reporting and analytics tools to track quality and drive improvements

Whether you’re new to QA or looking to refine your process, this session will provide practical guidance to help you create effective scorecards and leverage insights to boost your team’s performance.

Feel free to bring questions or examples from your own QA process so we can help you get the most out of Zendesk QA!