In this session, the Zendesk QA team will introduce you to the powerful AI tools available to enhance your quality assurance process.

What you'll learn:

• How to set up and integrate AI features within Zendesk QA

• Ways AI can improve efficiency and accuracy in your QA reviews

• Leveraging AI to boost customer satisfaction and streamline workflows

Whether you’re new to AI-powered QA or looking to maximize its benefits, this session will provide actionable insights to help you work smarter and elevate your QA standards.

Feel free to bring questions or examples from your own QA process so we can help you get the most out of Zendesk’s AI capabilities!