In this session, the Zendesk WFM team will guide you through the fundamentals of creating and managing agent schedules effectively.

What you'll learn:

• How to create and adjust shifts to meet your team’s needs

• Managing time off requests and shift trades smoothly

• Best practices for maintaining a flexible and productive schedule

Whether you’re new to schedule management or want to improve your existing process, this session will provide practical tips to help you keep your workforce organized and efficient.

Feel free to bring questions or examples from your own scheduling challenges so we can support your success with Zendesk WFM!