In this session, the WFM team will walk you through getting started with Zendesk Workforce Management.

What you'll learn:

• Setting up key admin settings to support Workforce Management

• Defining and categorizing agent work for accurate forecasting and scheduling

• Tips and best practices to ensure your setup aligns with your team’s activities

Whether you’re new to WFM or just looking to refresh your setup, this session will give you practical steps to get everything configured the right way from the start.

Feel free to bring questions or examples from your own workspace so we can help you get set up for success!