In this session, the Zendesk WFM team will help you understand how to use reporting and forecasting tools to better manage your workforce.

What you'll learn:

• How to monitor real-time performance with Zendesk WFM reporting

• Analyzing historical data to spot trends and improve planning

• Forecasting basics to effectively plan staffing and optimize team performance

Whether you’re new to workforce management or looking to sharpen your forecasting skills, this session will provide practical insights to help you make data-driven decisions.

Feel free to bring questions or examples from your own reporting process so we can support your success with Zendesk WFM!