Exploring Key Performance Indicators (KPIs) with Zendesk Analytics

Summary: Tiffany Bellah, Tiffany Bellah, has initiated a discussion about the importance of key performance indicators (KPIs) while utilizing Zendesk Analytics. She highlights the need to identify the top three KPIs crucial for an organization's success and questions whether the introduction of new analytical functionalities in Zendesk has altered these KPIs. Tiffany invites participants to share innovative methods for tracking and analyzing KPIs and the strategies for communicating and acting on insights gained from analytics. The discussion aims to be a collaborative learning experience among Enterprise Users of Zendesk's new analytics features.

AI Summary

As we prepare for the exciting virtual event "The Road Ahead: Zendesk Analytics," let's delve into understanding which KPIs are most vital for your organization's success.

1. What are the top three KPIs that you consider crucial in measuring your company's performance through Zendesk Analytics?

2. Have these KPIs changed with the introduction of new analytical functionalities in Zendesk? If so, how?

3. Share any innovative methodologies you have used or plan to use for tracking and analyzing these KPIs effectively.

4. How do you communicate and act upon the KPI insights gained from Zendesk Analytics across your team?

We encourage you to share your experiences, challenges, and strategies. Feel free to ask questions and provide feedback to help each other optimize the use of Zendesk's new Analytics functionality. Let's make this a collective learning experience!

We'll use this discussion thread as a place for follow on discussion after the event - turn on notifications using the 3-dot menu as shown below

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