Reporting and Analytics User Group

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About the Reporting and Analytics Group

Understanding your ticket data and creating data points that serve your business needs can unlock so much depth and insight into your customers. Valuable KPIs can help drive business decisions or demonstrate the pain points throughout your business landscape. We'll dive into Explore and share the capabilities and benefits of your ticket data.

Not Another Meeting!

Yes, but this one is fun, and you will learn something too! Our meetings will be virtual and we will keep them to an hour. Depending on the members, we can adjust the day and time to make sure we can have everyone attend! You can look forward to discussing all the topics that everyone can benefit from. We will try to cover as much material as time allows. At each meeting, we will post an agenda and are looking to include topics that include:

  • New Features
  • We want Zendesk to... or How can I...
  • Best Practices
  • You - Showcase something we could all benefit from doing
  • A favorite report or Explore trick
  • Occasional Zendesk product expert presentations

Who can Attend?

Anyone who is interested in learning, growing, and sharing their experience with Zendesk Reporting and Analytics. We welcome anyone at all levels and from across the globe.

Organizers

Amanda Oka

Technical Admin Kantar

Upcoming events

No upcoming events currently scheduled in this group. But don’t worry — you can check out all upcoming events in other user groups and find something that interests you!

Past events

Zendesk Platform: Insights to Connect and Protect Data

Unlocking AI Success with Zendesk Knowledge Base

Year End Reporting

How to Optimize your Service Operations with Intelligent Triage

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