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About the Reporting and Analytics Group
Understanding your ticket data and creating data points that serve your business needs can unlock so much depth and insight into your customers. Valuable KPIs can help drive business decisions or demonstrate the pain points throughout your business landscape. We'll dive into Explore and share the capabilities and benefits of your ticket data.
Yes, but this one is fun, and you will learn something too! Our meetings will be virtual and we will keep them to an hour. Depending on the members, we can adjust the day and time to make sure we can have everyone attend! You can look forward to discussing all the topics that everyone can benefit from. We will try to cover as much material as time allows. At each meeting, we will post an agenda and are looking to include topics that include:
Anyone who is interested in learning, growing, and sharing their experience with Zendesk Reporting and Analytics. We welcome anyone at all levels and from across the globe.
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Mar 18, 2025
Zendesk Community Event
Building your ideal Zendesk account - Part 3: Creating templates for repetitive tickets
Join Zendesk on March 18, 2025, at 11:00 AM CST (UTC-06) for “Building Your Ideal Zendesk Account - Part 3: Creating templates for repetitive tickets” This live tutorial showcases key techniques and best practices for developing effective macros that streamline repetitive ticket responses, enhancing your team's efficiency and productivity. The session will include live demos and a Q&A segment.
Apr 1, 2025
Zendesk Community Event
Building your ideal Zendesk account - Part 4: Prioritizing and tracking tickets with custom views
Join the Zendesk team on April 1, 2025, at 11:00 AM CST (UTC-06) for "Building Your Ideal Zendesk Account - Part 4: Prioritizing and Tracking Tickets with Custom Views." This webinar will teach you how to track and prioritize tickets, display ticket age, and learn best practices. The session includes live demos to streamline ticket management and a Q&A at the end to address your questions!
Zendesk Community Event
How to Optimize your Service Operations with Intelligent Triage
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