Reporting and Analytics User Group

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Upcoming Events

Past Events

About

About the Reporting and Analytics Group

Understanding your ticket data and creating data points that serve your business needs can unlock so much depth and insight into your customers. Valuable KPIs can help drive business decisions or demonstrate the pain points throughout your business landscape. We'll dive into Explore and share the capabilities and benefits of your ticket data.

Not Another Meeting!

Yes, but this one is fun, and you will learn something too! Our meetings will be virtual and we will keep them to an hour. Depending on the members, we can adjust the day and time to make sure we can have everyone attend! You can look forward to discussing all the topics that everyone can benefit from. We will try to cover as much material as time allows. At each meeting, we will post an agenda and are looking to include topics that include:

  • New Features
  • We want Zendesk to... or How can I...
  • Best Practices
  • You - Showcase something we could all benefit from doing
  • A favorite report or Explore trick
  • Occasional Zendesk product expert presentations

Who can Attend?

Anyone who is interested in learning, growing, and sharing their experience with Zendesk Reporting and Analytics. We welcome anyone at all levels and from across the globe.

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Amanda Oka

Technical Admin - Kantar

Upcoming events

2025년 3월 18일

Zendesk Community Event

Building your ideal Zendesk account - Part 3: Creating templates for repetitive tickets

Join Zendesk on March 18, 2025, at 11:00 AM CST (UTC-06) for “Building Your Ideal Zendesk Account - Part 3: Creating templates for repetitive tickets” This live tutorial showcases key techniques and best practices for developing effective macros that streamline repetitive ticket responses, enhancing your team's efficiency and productivity. The session will include live demos and a Q&A segment.

2025년 4월 1일

Zendesk Community Event

Building your ideal Zendesk account - Part 4: Prioritizing and tracking tickets with custom views

Join the Zendesk team on April 1, 2025, at 11:00 AM CST (UTC-06) for "Building Your Ideal Zendesk Account - Part 4: Prioritizing and Tracking Tickets with Custom Views." This webinar will teach you how to track and prioritize tickets, display ticket age, and learn best practices. The session includes live demos to streamline ticket management and a Q&A at the end to address your questions!

Past events

Zendesk Community Event

Zendesk Platform: Insights to Connect and Protect Data

Zendesk Community Event

Unlocking AI Success with Zendesk Knowledge Base

User Group Event

Year End Reporting

Zendesk Community Event

How to Optimize your Service Operations with Intelligent Triage

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