Reporting and Analytics User Group

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Upcoming Events

Past Events

About

About the Reporting and Analytics Group

Understanding your ticket data and creating data points that serve your business needs can unlock so much depth and insight into your customers. Valuable KPIs can help drive business decisions or demonstrate the pain points throughout your business landscape. We'll dive into Explore and share the capabilities and benefits of your ticket data.

Not Another Meeting!

Yes, but this one is fun, and you will learn something too! Our meetings will be virtual and we will keep them to an hour. Depending on the members, we can adjust the day and time to make sure we can have everyone attend! You can look forward to discussing all the topics that everyone can benefit from. We will try to cover as much material as time allows. At each meeting, we will post an agenda and are looking to include topics that include:

  • New Features
  • We want Zendesk to... or How can I...
  • Best Practices
  • You - Showcase something we could all benefit from doing
  • A favorite report or Explore trick
  • Occasional Zendesk product expert presentations

Who can Attend?

Anyone who is interested in learning, growing, and sharing their experience with Zendesk Reporting and Analytics. We welcome anyone at all levels and from across the globe.

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Contact Us

Amanda Oka

Technical Admin
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Kantar

Past events

User Group Event

Zendesk Explore with basic metrics

User Group Event

Admin User Group - End of Year Party 🎉!

User Group Event

Unboxing the Support Dashboard - Part 2

User Group Event

Unboxing the Support Dashboard