Retail & E-Commerce User Group

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The Retail & E-Commerce User Group brings together any Zendesk customer who wants to connect, learn, and share with other Zendesk customers that face similar challenges in this space.

As a member of this group, you will...

  • Learn about best practices and tips for operationalizing a customer support team in the retail space
  • Discover how to expand your channel offering to enable clients to reach you in new ways
  • Improve efficiency with internal communications across teams that support your business

Why join?

  • Optimize your workflows and learn new skills
  • Make connections with people across the industry
  • Share ideas and collaborate on solutions

How we'll connect

  • Events will be held virtually so you can join from anywhere in the world! We'll convene every 3 months with a focus, and pulse the group on what topics or themes would be helpful for future sessions.

We can't wait to connect at the next event!

Adam Grohs

CEO/Founder, agnoStack agnoStack

Upcoming events

29 jul 2025

Zendesk Community Event

5 steps to get started with self-service - Step 3: Create your knowledge base articles

The Zendesk team will host the third episode of the 5 steps to get started with self-service series, titled Step 3: Crea...

5 ago 2025

Zendesk Community Event

5 steps to get started with self-service - Step 4: Test your setup and monitor performance

The Zendesk team will present the fourth episode of our 5 steps to get started with self-service series, titled Step 4: ...

Past events

Zendesk Community Event

5 steps to get started with self-service - Step 2: Add users and create your help center framework

Zendesk Community Event

5 steps to get started with self-service - Step 1: Map out your business model

Zendesk Community Event

5 steps to provide email support: Step 5 - Final steps to go live

Product insights exchange

Relate Deep Dive on Platform

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