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The SMB User Group brings together any Zendesk customer who wants to connect, learn, and share with other Zendesk customers that face similar challenges in this space.
As a member of this group, you will...Learn about best practices and tips for operationalizing a customer support team in the retail space
Discover how to expand your channel offering to enable clients to reach you in new ways
Improve efficiency with internal communications across teams that support your business
Why join?Optimize your workflows and learn new skills
Make connections with people across the industry
Share ideas and collaborate on solutions
How we'll connectEvents will be held virtually so you can join from anywhere in the world! We'll convene every 3 months with a focus, and pulse the group on what topics or themes would be helpful for future sessions.
We can't wait to connect at the next event!

Brandon Tidd

Lead Zendesk Architect 729 Solutions

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Upcoming events

1. Juli 2025

Zendesk Community Event

5 steps to provide email support: Step 5 - Final steps to go live

On July 1st, 2025, at 11:00 AM (CST), the Zendesk team will host the final episode of our 5 steps to providing email support series, Step 5 - Final steps to go live. This session will cover essential actions for launching your email support, including publishing channels and workflows, activating email forwarding, importing users, and monitoring CSAT. At the end we will have time for Q&A.

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