SMB User Group

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About the SMB User Group

The SMB User Group brings together any Zendesk customer who wants to connect, learn, and share with other Zendesk customers that face similar challenges in this space.

As a member of this group, you will...

  • Learn about best practices and tips for operationalizing a customer support team in the retail space

  • Discover how to expand your channel offering to enable clients to reach you in new ways

  • Improve efficiency with internal communications across teams that support your business

Why join?

  • Optimize your workflows and learn new skills

  • Make connections with people across the industry

  • Share ideas and collaborate on solutions

How we'll connect

Events will be held virtually so you can join from anywhere in the world! We'll convene every 3 months with a focus, and pulse the group on what topics or themes would be helpful for future sessions.

We can't wait to connect at the next event!

Organizers

Brandon Tidd

Lead Zendesk Architect 729 Solutions

Upcoming events

No upcoming events currently scheduled in this group. But don’t worry — you can check out all upcoming events in other user groups and find something that interests you!

Past events

5 steps to get started with self-service - Step 5: Optimize your help center and plan ongoing maintenance

Product insights exchange on Action Builder

5 steps to get started with self-service - Step 4: Test your setup and monitor performance

5 steps to get started with self-service - Step 3: Create your knowledge base articles

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