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The UK & IE User Group brings together any Zendesk customer who wants to connect, learn, and share with other Zendesk customers in the area.
We will have a mix of both virtual and in-person events that will take place every 2 to 3 months. We'll have virtual events and will most likely transition to hybrid events in 2023. Our events will incorporate just about anything on how to use Zendesk more effectively in your day-to-day but, we're looking to incorporate your ideas too. Come prepared to share what you want to talk about and we'll do our best to find the appropriate experts/speakers at our upcoming events.
Anyone interested in learning more about improving the customer experience with Zendesk.
Join us at our next event!
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2025년 6월 24일
Zendesk Community Event
5 steps to provide email support: Step 4 - Build the customer experience
On June 24, 2025, at 11:00 AM (CDT), Zendesk will host the fourth episode of the series “5 steps to provide email support - Build the customer experience.” This session covers customizing email templates, how emails are sent from Zendesk, setting up email notifications, managing customer feedback, using a professional email address, and forwarding emails into Zendesk. A live Q&A to follow.
2025년 6월 30일
PM Roundtables
Relate Deep Dive on Platform
Join us on June 30 at 11:00 AM CDT to learn how you can accelerate AI and human agent workflows across systems with the Zendesk platform. Get an inside look at our new integration, analytics, and security tools, including the Action Builder, App Builder, real-time monitoring, and more.
2025년 7월 1일
Zendesk Community Event
5 steps to provide email support: Step 5 - Final steps to go live
On July 1st, 2025, at 11:00 AM (CST), the Zendesk team will host the final episode of our 5 steps to providing email support series, Step 5 - Final steps to go live. This session will cover essential actions for launching your email support, including publishing channels and workflows, activating email forwarding, importing users, and monitoring CSAT. At the end we will have time for Q&A.
Zendesk Community Event
How to Optimize your Service Operations with Intelligent Triage
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