Virginia User Group

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About

The Virginia User Group is all about coming together to support and guide each other, explore new ideas, and share our experiences. Join us for our quarterly events to discuss successes and challenges, learn about best practices, network with your peers, and take your Zendesk experience one step further!
What's the group's purpose?A space to discuss and learn from Zendesk users' experiences
Provide networking opportunities to chapter members
Support our collective, continuous improvement through the promotion of best practices and tools
Why join?Learn from others' CX successes and failures
Hear from product and industry experts
Meet and connect with other Zendesk users
What will the events look like?Our events will be virtual to start, but we will aim to include in-person events in the DC metro area in 2023. Discussions, group polls, interviews, networking, and presentations will be included in our events.
Who can attend?Anyone in the Virginia area who's interested in coming together with other Zendesk users. 
We're looking forward to seeing you at our next Virginia User Group event!

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Erica Seamster

Managing Director, Support - GIPHY

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Upcoming events

2025年6月24日

Zendesk Community Event

5 steps to provide email support: Step 4 - Build the customer experience

On June 24, 2025, at 11:00 AM (CDT), Zendesk will host the fourth episode of the series “5 steps to provide email support - Build the customer experience.” This session covers customizing email templates, how emails are sent from Zendesk, setting up email notifications, managing customer feedback, using a professional email address, and forwarding emails into Zendesk. A live Q&A to follow.

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2025年6月30日

PM Roundtables

Relate Deep Dive on Platform

Join us on June 30 at 11:00 AM CDT to learn how you can accelerate AI and human agent workflows across systems with the Zendesk platform. Get an inside look at our new integration, analytics, and security tools, including the Action Builder, App Builder, real-time monitoring, and more.

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2025年7月1日

Zendesk Community Event

5 steps to provide email support: Step 5 - Final steps to go live

On July 1st, 2025, at 11:00 AM (CST), the Zendesk team will host the final episode of our 5 steps to providing email support series, Step 5 - Final steps to go live. This session will cover essential actions for launching your email support, including publishing channels and workflows, activating email forwarding, importing users, and monitoring CSAT. At the end we will have time for Q&A.

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