Virginia User Group

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About

The Virginia User Group is all about coming together to support and guide each other, explore new ideas, and share our experiences. Join us for our quarterly events to discuss successes and challenges, learn about best practices, network with your peers, and take your Zendesk experience one step further!
What's the group's purpose?A space to discuss and learn from Zendesk users' experiences
Provide networking opportunities to chapter members
Support our collective, continuous improvement through the promotion of best practices and tools
Why join?Learn from others' CX successes and failures
Hear from product and industry experts
Meet and connect with other Zendesk users
What will the events look like?Our events will be virtual to start, but we will aim to include in-person events in the DC metro area in 2023. Discussions, group polls, interviews, networking, and presentations will be included in our events.
Who can attend?Anyone in the Virginia area who's interested in coming together with other Zendesk users. 
We're looking forward to seeing you at our next Virginia User Group event!

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Erica Seamster

Managing Director, Support - GIPHY

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Upcoming events

2025년 3월 18일

Zendesk Community Event

Building your ideal Zendesk account - Part 3: Creating templates for repetitive tickets

Join Zendesk on March 18, 2025, at 11:00 AM CST (UTC-06) for “Building Your Ideal Zendesk Account - Part 3: Creating templates for repetitive tickets” This live tutorial showcases key techniques and best practices for developing effective macros that streamline repetitive ticket responses, enhancing your team's efficiency and productivity. The session will include live demos and a Q&A segment.

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2025년 4월 1일

Zendesk Community Event

Building your ideal Zendesk account - Part 4: Prioritizing and tracking tickets with custom views

Join the Zendesk team on April 1, 2025, at 11:00 AM CST (UTC-06) for "Building Your Ideal Zendesk Account - Part 4: Prioritizing and Tracking Tickets with Custom Views." This webinar will teach you how to track and prioritize tickets, display ticket age, and learn best practices. The session includes live demos to streamline ticket management and a Q&A at the end to address your questions!

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