Washington, D.C. User Group

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The Washington, DC User Group is all about coming together to support and guide each other, explore new ideas, and share our experiences. Join us for our monthly events to discuss successes and challenges, learn about best practices, network with your peers, and take your Zendesk experience one step further!


What's the group's purpose?

  • A space to discuss and learn from Zendesk users' experiences
  • Provide networking opportunities to chapter members
  • Support our collective, continuous improvement through the promotion of best practices and tools

Why join?

  • Learn from others' CX successes and failures
  • Hear from product and industry experts
  • Meet and connect with other Zendesk users

What will the events look like?

Our events will be virtual to start, but we will aim to include in-person events in the DC metro area in 2024. Discussions, group polls, interviews, networking, and presentations will be included in our events.

Who can attend?

Anyone in or outside the DC, Baltimore, and DMV area who's interested in coming together with other Zendesk users. Please note, any in-person events will be held in the DC metro area.


We're looking forward to seeing you at our next Washington, DC User Group event!

Jeff Harris

Senior Manager of Customer Experience Pharmacy Technician Certification Board (PTCB)

Upcoming events

29 jul 2025

Zendesk Community Event

5 steps to get started with self-service - Step 3: Create your knowledge base articles

The Zendesk team will host the third episode of the 5 steps to get started with self-service series, titled Step 3: Crea...

5 ago 2025

Zendesk Community Event

5 steps to get started with self-service - Step 4: Test your setup and monitor performance

The Zendesk team will present the fourth episode of our 5 steps to get started with self-service series, titled Step 4: ...

Past events

Zendesk Community Event

5 steps to get started with self-service - Step 2: Add users and create your help center framework

Zendesk Community Event

5 steps to get started with self-service - Step 1: Map out your business model

Zendesk Community Event

5 steps to provide email support: Step 5 - Final steps to go live

Product insights exchange

Relate Deep Dive on Platform

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