Washington, D.C. User Group

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About

Upcoming Events

Past Events

About

The Washington, DC User Group is all about coming together to support and guide each other, explore new ideas, and share our experiences. Join us for our monthly events to discuss successes and challenges, learn about best practices, network with your peers, and take your Zendesk experience one step further!


What's the group's purpose?

  • A space to discuss and learn from Zendesk users' experiences
  • Provide networking opportunities to chapter members
  • Support our collective, continuous improvement through the promotion of best practices and tools

Why join?

  • Learn from others' CX successes and failures
  • Hear from product and industry experts
  • Meet and connect with other Zendesk users

What will the events look like?

Our events will be virtual to start, but we will aim to include in-person events in the DC metro area in 2024. Discussions, group polls, interviews, networking, and presentations will be included in our events.

Who can attend?

Anyone in or outside the DC, Baltimore, and DMV area who's interested in coming together with other Zendesk users. Please note, any in-person events will be held in the DC metro area.


We're looking forward to seeing you at our next Washington, DC User Group event!

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Jeff Harris

Senior Manager of Customer Experience - Pharmacy Technician Certification Board (PTCB)

Upcoming events

26 sept 2024

Zendesk Community Event

From Live Chat to AI-Powered Messaging

Discover how you can transform your customer service from live chat to Zendesk's AI-powered Messaging. Learn to automate interactions, offer 24/7 support, personalize experiences, integrate across channels, and leverage real-time analytics. Sign up now to secure your spot and get your questions answered during our live Q&A session.

21 nov 2024

User Group Event

November '24 DC User Group Session

Our November 2024 User Group Session will be on Thursday, November 21 at 12 PM ET.

Past events

User Group Event

September '24 DC User Group Session

Zendesk Community Event

Achieving CS Excellence with Workforce Management and Quality Assurance

User Group Event

July '24 DC User Group Session: Chatbots

User Group Event

June '24 DC User Group Session: Explore Reports

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