Washington, D.C. User Group


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Upcoming Events

Past Events


The Washington, DC User Group is all about coming together to support and guide each other, explore new ideas, and share our experiences. Join us for our monthly events to discuss successes and challenges, learn about best practices, network with your peers, and take your Zendesk experience one step further!

What's the group's purpose?

  • A space to discuss and learn from Zendesk users' experiences
  • Provide networking opportunities to chapter members
  • Support our collective, continuous improvement through the promotion of best practices and tools

Why join?

  • Learn from others' CX successes and failures
  • Hear from product and industry experts
  • Meet and connect with other Zendesk users

What will the events look like?

Our events will be virtual to start, but we will aim to include in-person events in the DC metro area in 2024. Discussions, group polls, interviews, networking, and presentations will be included in our events.

Who can attend?

Anyone in or outside the DC, Baltimore, and DMV area who's interested in coming together with other Zendesk users. Please note, any in-person events will be held in the DC metro area.

We're looking forward to seeing you at our next Washington, DC User Group event!


Contact Us

Jeff Harris

Senior Manager of Customer Experience
Pharmacy Technician Certification Board (PTCB)

Upcoming events

Jan 25, 2024

User Group Event

January '24 DC User Group Session: AI & Zendesk in 2024

Our January 2024 User Group Session will be on Thursday, January 25 at 1pm ET.

Feb 29, 2024

User Group Event

February '24 DC User Group Session: Your Unique Challenges in Zendesk

Our February 2024 User Group Session will be on Thursday, February 29 at 1pm ET.

Mar 21, 2024

User Group Event

March '24 DC User Group Session: Webhooks Revisited

Our March 2024 User Group Session will be on Thursday, March 21 at 1pm ET.

Past events

User Group Event

November '23 DC User Group Session: Sandbox

User Group Event

October '23 DC User Group Session: Webhooks

User Group Event

September '23 DC User Group Session: Agent Workspace

User Group Event

August '23 DC User Group Session: Zendesk Certification

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