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The Washington, DC User Group is all about coming together to support and guide each other, explore new ideas, and share our experiences. Join us for our monthly events to discuss successes and challenges, learn about best practices, network with your peers, and take your Zendesk experience one step further!
Our events will be virtual to start, but we will aim to include in-person events in the DC metro area in 2024. Discussions, group polls, interviews, networking, and presentations will be included in our events.
Anyone in or outside the DC, Baltimore, and DMV area who's interested in coming together with other Zendesk users. Please note, any in-person events will be held in the DC metro area.
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Jeff Harris
Senior Manager of Customer Experience - Pharmacy Technician Certification Board (PTCB)
26 sept 2024
Zendesk Community Event
From Live Chat to AI-Powered Messaging
Discover how you can transform your customer service from live chat to Zendesk's AI-powered Messaging. Learn to automate interactions, offer 24/7 support, personalize experiences, integrate across channels, and leverage real-time analytics. Sign up now to secure your spot and get your questions answered during our live Q&A session.
21 nov 2024
User Group Event
November '24 DC User Group Session
Our November 2024 User Group Session will be on Thursday, November 21 at 12 PM ET.
Zendesk Community Event
Achieving CS Excellence with Workforce Management and Quality Assurance
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