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The Washington, DC User Group is all about coming together to support and guide each other, explore new ideas, and share our experiences. Join us for our monthly events to discuss successes and challenges, learn about best practices, network with your peers, and take your Zendesk experience one step further!

What's the group's purpose?A space to discuss and learn from Zendesk users' experiences
Provide networking opportunities to chapter members
Support our collective, continuous improvement through the promotion of best practices and tools
Why join?Learn from others' CX successes and failures
Hear from product and industry experts
Meet and connect with other Zendesk users
What will the events look like?Our events will be virtual to start, but we will aim to include in-person events in the DC metro area in 2024. Discussions, group polls, interviews, networking, and presentations will be included in our events.
Who can attend?Anyone in or outside the DC, Baltimore, and DMV area who's interested in coming together with other Zendesk users. Please note, any in-person events will be held in the DC metro area.

We're looking forward to seeing you at our next Washington, DC User Group event!

Jeff Harris

Senior Manager of Customer Experience Pharmacy Technician Certification Board (PTCB)

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Upcoming events

1 jul 2025

Zendesk Community Event

5 steps to provide email support: Step 5 - Final steps to go live

On July 1st, 2025, at 11:00 AM (CST), the Zendesk team will host the final episode of our 5 steps to providing email support series, Step 5 - Final steps to go live. This session will cover essential actions for launching your email support, including publishing channels and workflows, activating email forwarding, importing users, and monitoring CSAT. At the end we will have time for Q&A.

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