About
Upcoming Events
Past Events
Looking for a deep dive and expert insights on how to do things with Zendesk products?
The Zendesk Community hosts several events every month to help Zendesk Admins, Developers, Support Managers, and other Zendesk users who are hands-on with the technology day to day. These events will give you the opportunity to hear from our product managers and other subject matter experts. Every event will also include an opportunity for live Q&A.
Click the “Join” button above to receive updates any time a new event gets listed, and RSVP for any events you want to attend.
Where can I ask questions?
Head on over to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.
Who are these events for?
Users of any experience level who are hands-on with the software on a regular basis. This typically includes titles like “Zendesk Admin,” “Support or IT Manager,” or for those who develop on the Zendesk platform.
Are your events recorded? How can I get recordings?
Yes. All events are recorded, and are emailed out to all event registrants. They are also posted to the Community playlist on Zendesk's YouTube channel.
Join
Contact Us
24 jun 2025
Zendesk Community Event
5 steps to provide email support: Step 4 - Build the customer experience
On June 24, 2025, at 11:00 AM (CDT), Zendesk will host the fourth episode of the series “5 steps to provide email support - Build the customer experience.” This session covers customizing email templates, how emails are sent from Zendesk, setting up email notifications, managing customer feedback, using a professional email address, and forwarding emails into Zendesk. A live Q&A to follow.
30 jun 2025
PM Roundtables
Relate Deep Dive on Platform
Join us on June 30 at 11:00 AM CDT to learn how you can accelerate AI and human agent workflows across systems with the Zendesk platform. Get an inside look at our new integration, analytics, and security tools, including the Action Builder, App Builder, real-time monitoring, and more.
1 jul 2025
Zendesk Community Event
5 steps to provide email support: Step 5 - Final steps to go live
On July 1st, 2025, at 11:00 AM (CST), the Zendesk team will host the final episode of our 5 steps to providing email support series, Step 5 - Final steps to go live. This session will cover essential actions for launching your email support, including publishing channels and workflows, activating email forwarding, importing users, and monitoring CSAT. At the end we will have time for Q&A.
Zendesk Community Event
5 steps to provide email support: Step 3 - Build the agent experience
Load more
