Join Zendesk Deep Dives
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Looking for a deep dive and expert insights on how to do things with Zendesk products? You’re in the right place!
Zendesk Deep Dives is a virtual event series that takes place the last Thursday of every month. These interactive sessions are designed to help you get more out of your Zendesk products, with expert insights, hands-on guidance, and live Q&A with the product team.
To receive updates on future events, please click the “Join Zendesk Deep Dives” button above.
Sample event format (60 minutes)
Trends (i.e. why we are investing where we are)
Zendesk solution (i.e. product intro/overview/value)
In product walkthrough/demo
Best practices/use cases/tips and tricks
Q&A
Q: Who is this event for?
A: Users of any experience level who are hands-on with Zendesk, including Admins, Support and IT Managers, and platform developers. New to Zendesk? You’ll get a useful look at what’s possible with AI-powered support.
Q: I’m not a Zendesk customer—can I still attend?
A: Absolutely. You’ll walk away with valuable best practices and see how Zendesk AI can help support teams improve consistency and customer satisfaction.
Q: Is this event recorded?
A: Yes. All registrants will receive the recording via email, and it will also be available to the Zendesk Deep Dives playlist on our YouTube channel.
30 jun 2025
PM Roundtables
Relate Deep Dive on Platform
Join us on June 30 at 11:00 AM CDT to learn how you can accelerate AI and human agent workflows across systems with the Zendesk platform. Get an inside look at our new integration, analytics, and security tools, including the Action Builder, App Builder, real-time monitoring, and more.
1 jul 2025
Zendesk Community Event
5 steps to provide email support: Step 5 - Final steps to go live
On July 1st, 2025, at 11:00 AM (CST), the Zendesk team will host the final episode of our 5 steps to providing email support series, Step 5 - Final steps to go live. This session will cover essential actions for launching your email support, including publishing channels and workflows, activating email forwarding, importing users, and monitoring CSAT. At the end we will have time for Q&A.
Zendesk Community Event
5 steps to provide email support: Step 4 - Build the customer experience
Zendesk Community Event
5 steps to provide email support: Step 3 - Build the agent experience
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