About

Looking to go deeper with your Zendesk products? You’re in the right place!

Zendesk Deep Dives is a virtual event series held on the last Thursday of every month. These interactive sessions are designed to help you get more out of Zendesk with practical guidance, real product walkthroughs, and live Q&A with our product team.

To receive updates on upcoming topics and events, click the “Join Zendesk deep dives” button above. 

Sample event format (60 minutes)

• Trends (i.e. why we are investing where we are)

• Zendesk solution (i.e. product intro/overview/value)

• In product walkthrough/demo 

• Best practices/use cases/tips and tricks

• Q&A

FAQ

Q: Who is this event for?
A: Users of any experience level who are hands-on with Zendesk, including Admins, Support and IT Managers, and platform developers. New to Zendesk? You’ll get a useful look at what’s possible with AI-powered support.

Q: I’m not a Zendesk customer—can I still attend?
A: Absolutely. You’ll walk away with valuable best practices and see how Zendesk AI can help support teams improve consistency and customer satisfaction.

Q: Is this event recorded?
A: Yes. All registrants will receive the recording via email, and it will also be available to the Zendesk Deep Dives playlist on our YouTube channel.