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Join our Zendesk WEM (Workforce Engagement Management) live webinars to gain expert insights and hands-on training across two core areas: Workforce Management (WFM) and Quality Assurance (QA).
These interactive sessions are designed to help you learn how to seamlessly integrate Zendesk WFM and Zendesk QA with your existing tools, optimize your workforce processes, and ensure top-quality customer interactions. Each webinar includes a dedicated Q&A segment where you can get your questions answered in real time.
Discover best practices, practical tips, and proven strategies to empower your team and boost operational efficiency. Don’t miss this opportunity to elevate your skills and confidently implement solutions that drive excellence and deliver outstanding support experiences—join today!
2025年10月7日
Zendesk Community Event
Zendesk WFM: Initial setup and defining agent work
In this session, the WFM team will walk you through getting started with Zendesk Workforce Management. What you'll learn...
2025年10月15日
Zendesk Community Event
Zendesk WFM: Reporting and forecasting fundamentals
In this session, the Zendesk WFM team will help you understand how to use reporting and forecasting tools to better mana...
2025年10月15日
Zendesk Community Event
Zendesk QA: Automate reviews and coach your team effectively
In this session, the Zendesk QA team will show you how to use automation and advanced tools to streamline your review pr...
2025年10月22日
Zendesk Community Event
Zendesk QA: Automate reviews and coach your team effectively
In this session, the Zendesk QA team will show you how to use automation and advanced tools to streamline your review pr...
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Zendesk QA: Create and evaluate your QA scorecard
Zendesk QA: Create and evaluate your QA scorecard
Zendesk WFM: Initial setup and defining agent work
Zendesk WFM: Office hours
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