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Join our Zendesk WEM (Workforce Engagement Management) live webinars to gain expert insights and hands-on training across two core areas: Workforce Management (WFM) and Quality Assurance (QA).
These interactive sessions are designed to help you learn how to seamlessly integrate Zendesk WFM and Zendesk QA with your existing tools, optimize your workforce processes, and ensure top-quality customer interactions. Each webinar includes a dedicated Q&A segment where you can get your questions answered in real time.
Discover best practices, practical tips, and proven strategies to empower your team and boost operational efficiency. Don’t miss this opportunity to elevate your skills and confidently implement solutions that drive excellence and deliver outstanding support experiences—join today!
Upcoming events
Past events
9 juil. 2025
Zendesk Community Event
3 steps to implement Zendesk QA – Step 2: Automate reviews and coach your team effectively
Join us for an insightful webinar designed to elevate your Zendesk onboarding experience! In this session, we will delve...
16 juil. 2025
Zendesk Community Event
6 steps to implement Zendesk WFM - Step 3: Track performance with real-time and historical reporting
Join us for an in-depth onboarding webinar and Q&A designed to help you master Zendesk WFM, the workforce management pla...
23 juil. 2025
Zendesk Community Event
3 steps to implement Zendesk QA – Step 3: Supercharge QA with AI features
Join us for an insightful webinar where we’ll walk you through how to effectively set up and leverage Zendesk's powerful...
30 juil. 2025
Zendesk Community Event
6 steps to implement Zendesk WFM - Step 4: Set up and optimize Forecasts
Join us for an in-depth onboarding webinar and Q&A designed to help you master Zendesk WFM, the workforce management pla...
Zendesk Community Event
6 steps to implement Zendesk WFM - Step 2: Organize your workstreams and tasks
Zendesk Community Event
3 steps to implement Zendesk QA – Step 1: Create and evaluate your QA scorecard
