Unlocking Self-Service Data: Transform Your Support Strategy

Event Overview

Join the Zendesk Admin User Group for an exclusive session on Zendesk's revolutionary self-service datasets. Discover how to harness the power of customer self-service data to drive strategic decisions, reduce ticket volume, and improve customer satisfaction.

Featured Speaker: Madison Hoffman, Director of Self-Service & Automation at Zendesk

What You'll Learn

Transform your approach to customer support with actionable insights from Zendesk's new Explore self-service datasets. This session will equip you with the knowledge to:

• Analyze customer self-service behavior using the new dataset capabilities

• Identify knowledge base gaps that are driving unnecessary support tickets

• Measure and optimize self-service performance with data-driven insights

• Demonstrate ROI on your self-service investments to stakeholders

• Implement strategic improvements based on real customer usage patterns

Why Attend

The new self-service datasets represent a paradigm shift in how support teams can understand and optimize customer experience. Madison will share insider knowledge on leveraging these tools to gain competitive advantages that most organizations haven't discovered yet.

This interactive session includes live Q&A, allowing you to get specific answers to your team's challenges and opportunities.

Who Should Attend

• Zendesk Administrators

• Support Operations Managers

• Customer Experience Leaders

• Data Analysts working with support metrics

• Anyone responsible for self-service strategy

• YOU!

Registration is required and space is limited.