What would it mean if your systems could not just talk to each other… but work together really well? And work together so well that you start to infuse more profit into your business every day? A lot of businesses have cobbled together solutions over the years, but are finding that as they grow and scale, those old systems just aren’t cutting it anymore. But… where to begin to fix this?

Any time you have discrepancies in the process, it makes you vulnerable to bad CX, because people are making it up as they go. Some people throw money and tech at the problem and hope it will go away… Others say ‘yes’ to solutions that may or may not actually help… And occasionally, they don’t know the problem and so can’t know the solutions.

It’s hard to take time to take a pit stop to evaluate, but if you don’t, things will break. Most people are trying to change tires while the car’s moving. But they shouldn’t have to feel through the situation blindly and invest indiscriminately.

That’s why I help them:

Better understand their current processes

Review their desired results

Come up with a plan to get them those results

My customer empathy from years of experience of being in marketing and working with customers like them and solving their problems helps me approach every problem from a customer’s perspective. I’m obsessed with researching these problems and how to solve them.

The example I like to use is that you don’t want to use water on an electrical fire, which is what a lot of people are doing. Bad CX leads to disloyalty and brand aversion. And a lot of people don’t recognize that better CX will infuse profits into their business. I can give you the expertise to help you follow best practices when it comes to CX so you’re using the tools that will get you the solutions you need.

We help create better customer experiences… which leads to better brand loyalty… which leads to more sales, money, growth, and engagement.

WHAT OTHERS SAY:

"Brandon is a highly-motivated, goal-driven individual with a great attitude! He is hard-working, organized, and friendly..” - Lindsay Millan, Product Support Specialist at Overdrive

“The 729 team has a "can-do, work the issue" approach to problem-solving and provides possible solutions quickly.” - Don Jones, CEO at Venture Deals

Admin User Group Meetup - March 2025 - Relate Predictions